top of page

Premier Carpet Cutter Refund Policy


At the Premier Carpet Cutter, we are committed to customer satisfaction. Our refund policy outlines the conditions under which we offer refunds and the process for submitting a refund request. This policy applies to all products purchased directly from The Premier Carpet Cutter located at:

Eligibility for Refund

  • Time Frame: Refund requests must be submitted within 30 days of purchase. Make refund requests at: The Carpet Puller:, or The Premier Carpet Cutter:

  • Condition of Product: Products must be returned in their original condition, unused, and in their original packaging.

  • Proof of Purchase: A valid receipt or order confirmation number is required for all refund requests.

Non-Refundable Items

  • Customized or personalized items cannot be returned or refunded.

  • Items marked as final sale or clearance cannot be returned or refunded.

  • Shipping and handling charges are non-refundable unless the item is defective or the wrong item was shipped.

Process for Requesting a Refund

  1. Contact Customer Service at To initiate a refund, please contact our customer service team at with your order number and reason for the refund request.

  2. Return the Product: If your refund request is approved, you will receive instructions on how to return the product to us at The Premier Carpet Cutter. The customer is responsible for return shipping costs unless the product is defective or the wrong item was sent.

  3. Inspection of Return: Upon receipt of the returned item, The Premier Carpet Cutter will inspect it to ensure it meets our return conditions.

  4. Refund Processing: If the return is approved, The Premier Carpet Cutter will issue a refund. It will be processed to the original method of payment within 30 days, It will typically be within 7-10 business days.

Exchange Option

Instead of a refund, customers may opt for an exchange of the product if preferred. The same conditions apply as for refunds.

Discrepancies and Disputes

In case of any discrepancy or dispute related to our refund policy, please contact The Premier Carpet Cutter customer service team for resolution at We reserve the right to make the final decision on all refund requests.

Changes to the Refund Policy

The Premier Carpet Cutter reserves the right to amend this refund policy at any time. The current version of our refund policy will be posted on our website.

Contact Us

For more information about our refund policy or to submit a refund request, please contact our customer service team at

By purchasing from, you agree to this refund policy.

bottom of page